Data Steward & BI
Florya,
Türkiye
Career opportunity · CRM data & business intelligence
Data Steward & BI · CRM ve Raporlama Uzmanı
Every lead. Right on time.
Own the data behind our sales.
We are looking for a fast, organised and numbers-minded Data Steward & BI specialist to manage our leads in the CRM, get every new lead to the right salesperson the moment it arrives, and show us which campaigns really turn into patients.
Who we are
An international medical tourism company, based in Istanbul.
Grand Clinic specialises in high-quality aesthetic and medical treatments for patients from around the world.
Every day, new enquiries reach us from campaigns in many countries. How quickly each one reaches the right salesperson, and how well we learn from the results, decides how many of them become patients. That is where you come in.
The lead journey you look after
A lead arrives
From a campaign, the website or a message, it is created in the CRM.
Assigned at once
It goes to the right salesperson the same moment, so no patient waits.
Recycled when needed
Leads that went quiet are reassigned for a fresh follow-up.
Measured
Conversion and closing rates show which campaigns really work.
Your mission
The engine room of our sales.
You make sure no lead is lost, no lead waits, and every decision about our campaigns is based on real numbers.
Steward
You keep the CRM complete, accurate and trusted by everyone who uses it.
Dispatcher
You get every new lead to the right salesperson the moment it arrives.
Recycler
You give older leads a second chance by reassigning them for a new follow-up.
Analyst
You turn conversion and closing rates into clear answers about our campaigns.
Key responsibilities
What you will own.
Create and assign leads
- Create leads in the CRM from every incoming channel and campaign.
- Assign each new lead to a salesperson at the same time it arrives, so no lead is left waiting.
- Share leads fairly across the sales team and follow the agreed assignment rules.
Recycle and reassign
- Review older leads regularly and identify the ones worth a new follow-up.
- Recycle and reassign them to the right salesperson.
- Track what happens to recycled leads, so we know what the second chance is worth.
Monitor campaign performance
- Monitor the conversion rate and closing rate of every campaign.
- Spot campaigns that are not performing and raise them early.
- Prepare clear reports and dashboards for management and marketing.
Keep the CRM reliable
- Keep lead information complete and accurate, with the right source and campaign.
- Find and clean up duplicates and incomplete records.
- Work closely with the sales and marketing teams in Turkish and English.
Your profile
What we're looking for.
Someone who is quick, precise and curious about the numbers, and who likes keeping things in order.
Tools you should know
Zoho CRM Odoo CRM Excel Google SheetsExperience
- Familiar with Zoho CRM and Odoo CRM, and with day-to-day lead management.
- Experience in reporting, data analysis or sales operations.
- Healthcare or medical tourism experience is a plus.
Skills
- Confident with both Excel and Google Sheets.
- Comfortable with KPIs such as conversion and closing rates.
- Dashboard or BI tool experience is an advantage.
Mindset
- Fast and reliable: you act on a new lead straight away.
- Strong attention to detail and well organised.
- A team player who works well with sales and marketing.
Languages
Fluency in both Turkish and English is required.
You will work every day with our local and international teams.
Why Grand Clinic
Your numbers shape our decisions.
At Grand Clinic you sit at the centre of how an international sales team works.
Visible impact
Faster assignment and better campaigns turn directly into more patients.
The full picture
See the whole funnel, from the first click to the closed sale.
International team
Work with sales and marketing colleagues serving many countries.
A company on the rise
Grow your data and BI skills in a fast-growing company.
Ready to put every lead in the right hands?
If you are fast, precise and love turning data into answers, we would love to meet you. This is a full-time role, and fluency in Turkish and English is required.